Contact Information & Policies:
Booking Policy:
You can either contact us directly via our social media pages or whatsapp us.
All new clients will be asked for a non-refundable deposit, which will be deducted on the day of the appointment.
We ask that you are on time for your appointment. If you are early, we have a waiting room on the 1st floor, or you can simply message me to say you have arrived.
We have a 15 minute grace period for lateness. If you arrive later than this it may result in cancellation of your appointment and a ‘no show’ policy will be applied. Please contact us if you are running late.
Cancellation Policy:
If you need to cancel or reschedule your appointment, please ensure you permit 48 hours notice to your appointment.
If you contact us under 48 hours you will be charged 50% of your scheduled appointment.
For ‘no shows’ and same day cancellations, you will be charged 100%. You will not be able to rebook with us until this is paid.
If you cancel or ‘no show’ more than 3 times, we will not accept future appointments from you.
Please understand these polices insure our business.
NHS Staff:
All NHS staff will receive 10% off any services. Please provide a valid blue light card or staff card to redeem. Contact us for more details.
Opening Hours:
Monday: Closed
Tuesday: Closed
Wednesday: 10:00 - 5:30
Thursday: 10:00 - 7:30
Friday: 10:00 - 7:30
Saturday: 8:30 - 4:30
Sunday: Closed
All enquires please contact us via the social links below.
WhatsApp - 07899417804
Email - thebeautyclub_bylana@outlook.com
Address - StudioFour, 46 London Street, Norwich, Norfolk,
NR2 1LA